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These general conditions of sale aim to define the rights and obligations of HIGH EVENTS and of the Customer of products presented by HIGH EVENTS on its site www.chaletnomad.com. They apply exclusively between the company HIGH EVENTS, 46 rue Haby Sommer 92500 RUEIL MALMAISON, Siret: 78953352800020 and any consumer who is a natural person visiting or making a purchase via said Site (hereinafter "the Customer").
Any order placed with HIGH EVENTS therefore implies unreserved acceptance by the Customer of these conditions. These general conditions can be modified at any time and without notice by HIGH EVENTS, the applicable conditions being those in force on the date of the order by the Customer.
2 - Content and scope
These general conditions of sale apply automatically to the following services: Short-term rental of co-working and co-living accommodation.
They apply to the exclusion of all other conditions, and in particular those applicable for sales on the internet or through other distribution and marketing channels.
The sale is deemed to have been concluded on the date of acceptance of the order or on immediate purchase by the seller.
Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.
The buyer declares to have taken cognizance of these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.
3 - Pre-contractual information
Prior to the immediate purchase or the placing of the order and the conclusion of the contract, these general conditions of sale are communicated to the purchaser, who acknowledges having received them.
The following information is sent to the buyer in a clear and understandable manner:
the essential characteristics of the service;
the price of the service or the method of calculating the price and, if applicable, any additional costs of transport, delivery or postage and all other possible costs;
the date or the deadline at which the service provider undertakes to perform the service, regardless of its price, and any other contractual condition;
information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities;
the methods provided for handling complaints;
the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the event of a contract of indefinite duration;
with regard to digital content any relevant interoperability of such content with certain hardware or software of which the trader is or should reasonably be aware.
The service provider must also communicate to the purchaser, or make available to him, the following information:
legal status and form, contact details allowing rapid contact and direct communication with him;
where applicable, the registration number in the trade and companies register or in the trades directory;
for activities subject to an authorization regime, the name and address of the authority that issued it;
for the service provider subject to value added tax and identified by an individual number in application of Article 286 ter of the General Tax Code, his individual identification number;
for a service provider who is a member of a regulated profession, his professional title, the EU Member State in which it was granted as well as the name of the order or professional body with which he is registered;
any financial guarantee or professional liability insurance taken out by him, the contact details of the insurer or guarantor as well as the geographical coverage of the contract or commitment.
4 - Reservation
By reservation, it is necessary to understand any order relating to the services appearing on the prices of the salesman, and accepted by him, accompanied by the payment of the totality of the sum mentioned on the site.
Any reservation implies full adherence and acceptance of these general conditions of sale and obligation to pay for the services ordered.
The buyer does not have a right of withdrawal according to article L.211-28 of the Consumer Code since it concerns accommodation services, other than residential accommodation.
5 - Cancellation policy
The buyer wishing to cancel his reservation without reason:
Full refund within 48 hours after booking (unless the arrival date of the booking is within the following 14 days).
Up to 14 days (inclusive) before arrival at the scene: reimbursement of 50% of the total amount.
Less than 14 days before arrival: no refund.
In the event of a PCR or antigen test positive for COVID-19: full reimbursement on presentation of the test results.
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6 - Price
The prices are firm and final. The prices displayed on the Site are indicated in euros including VAT. The prices can be modified at any time, without notice and in particular in the event of change of fiscal or economic data.
7 - Payment
Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. The Customer pays for his order by credit card (Visa, Eurocard / Mastercard).
HIGH EVENTS does not accept payment by check. The customer must go to the other means of payment offered. Communication by the Customer of his bank card number constitutes authorization for HIGH EVENTS to debit his account for the amount of his order.
No cash on delivery will be accepted, whatever the reason.
8 - Arrival at the scene and deposit
The HIGH EVENTS team may request an electronic copy of the buyer's identity document. Upon arrival on the premises of the buyer's stay, the HIGH EVENTS team may be required to request a deposit from the buyer. This can be requested in the form of a check or cash which will be returned to the buyer at the end of his stay if nothing has been damaged.
9 - Guarantees - General
9-1 Legal guarantee of conformity
HIGH EVENTS guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. Of the Consumer Code.
9-2 Description of services and images
The images of the accommodation offered on our site are indicative only and are not contractual. Changes may be made to the type of room the purchaser reserves and the photo of the room seen on the booking page is not the room occupied when the purchaser arrives.
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9-3 Legal warranty against hidden defects
In accordance with articles 1641 and following of the civil code, HIGH EVENTS guarantees hidden defects that may affect the goods sold. It will be up to the buyer to prove that the defects existed when the property was booked and are likely to render the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.
The buyer can choose between canceling the reservation or reducing the price in accordance with Article 1644 of the Civil Code.
10 - Intellectual property
Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.).
This Site or any part of this Site must not be reproduced, copied, sold or exploited for commercial reasons without the express written permission of HIGH EVENTS.
In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of HIGH EVENTS.
The Customer is therefore bound to respect intellectual property rights and may in no way use the brands appearing on the Site and on the Products, if applicable, or register a trademark which would be detrimental to the rights holder, unless otherwise provided by contract.
The same is true for any other intellectual property right.
11 - Competent court
These general conditions are subject to French law with regard to both substantive and formal rules. Any dispute must be the subject of a prior attempt at amicable settlement.
In the absence of amicable settlement, jurisdiction is assigned to the competent French courts, notwithstanding multiple defendants or warranty claims.
12- Language of the contract
These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
13 - Protection of personal data
The personal data collected on this site are as follows:
reservation: when subscribing to the newsletter, subscribing to pre-reservations or booking a stay, the site will ask the buyer to fill in the following fields: his name; first name; email address ; Phone Number ; address ; Profession
connection: when the user connects to the website, the latter records, in particular, his name, first name, connection, use and location data and his payment data;
payment: as part of the payment for products and services offered on the website, it records financial data relating to the user's bank account or credit card;
communication: when the website is used to communicate with other members, the data concerning the user's communications are temporarily stored;
cookies: cookies are used as part of the use of the site. The user has the option of deactivating cookies from their browser settings.
Use of personal data
The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment. More specifically, the uses are as follows:
access and use of the website by the user;
management of the operation and optimization of the website;
organization of the conditions of use of the Payment Services;
verification, identification and authentication of data transmitted by the user;
offering the user the possibility of communicating with other users of the website;
implementation of user assistance;
personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
prevention and detection of fraud, malware (malicious software) and management of security incidents;
management of any disputes with users;
sending commercial and advertising information, based on user preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
when the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
when the user publishes publicly accessible information in the free comment areas of the website;
when the user authorizes the website of a third party to access his data;
when the website uses the services of providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. staff ;
if required by law, the website may carry out the transmission of data in order to respond to complaints made against the website and to comply with administrative and legal procedures;
if the website is involved in a merger, acquisition, transfer of assets or bankruptcy proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.
Implementation of user rights
In application of the regulations applicable to personal data, users have the rights mentioned below, which they can exercise by making their request to the following address: firstname.lastname@example.org
The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
The right to rectification: if the personal data held by the website is inaccurate, they may request the updating of the information.
The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR.
The right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
The right to portability: they can request that the website provide them with the personal data provided to them in order to transmit them to a new website.
Evolution of this clause
The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.